Frequently Asked Questions (FAQ)

This section provides you with answers to frequently asked questions. But please do not hesitate to use the contact form to get in touch with us if you do not find an answer to a question.

General

Our online shop is a quick and convenient way for you to explore the Tamaris product world from the comfort of your home. You can browse through the Tamaris collection, discover the latest trends and order your favourite shoes, accessories and jewellery, wherever you are and whenever you like. Be inspired! Enjoy the large collection that you will find presented in the Tamaris Online Shop. We offer quick delivery thanks to our logistics partner DHL, and you can choose between all of the major payment methods.

My Tamaris

Registering on the Tamaris Online Shop makes it quicker and more convenient for you to purchase items from the shop. Once you have registered, the following services will be available:

  • storage of your invoice and delivery address(es)
  • storage of your credit card data
  • an overview of your orders and their status
  • creation of your own favourites list
  • subscribe and unsubscribe to the newsletter.
Simply go to the "Login" section. Then click on "Register" and create your own user profile. Enter your invoice and delivery address(es), create your own favourites list and use the newsletter option to gain exclusive insight into the Tamaris world!
You will find the "Forgotten your Password" button in the "Login" section. Enter your e-mail address in the designated field, click to send the message, and your new password will be sent to you in just a few minutes. After logging in, you then can go to the "My personal data" section to change the password to one of your choice.

Buying process

Unfortunately, we are currently unable to accept orders by e-mail, fax or telephone.

You will find the language settings above the Tamaris logo. Here you can switch between the available languages. You will find the language settings in the online shop menu if you are using a mobile phone.

The minimum order value in the Tamaris Online Shop is 200 HRK. This refers to the actual product value (so it does not include the shipping costs or any invoice charge).

The Tamaris search feature will help you find the shoes you dream of even faster! Simply enter your search term, the product category, the article number or the article name into the search field and then confirm your search query. Alternatively, you can filter the results on each product overview page according to criteria such as colour or material, and in this way get closer to your personal dream style.

You will automatically receive e-mail confirmation once you have completed your order. It contains all the details of your order. What's more, you can go to "My account" > "My orders" at any time to track your order status. This feature is only available to registered customers. We will send you e-mail confirmation as soon as we have shipped your products from our warehouse.

We provide a one-click shopping feature for your convenience. This makes shopping with us even quicker and easier for you! On our product overview pages, you will notice the "Shopping cart" symbol next to the articles. The one-click shopping screen opens if you click on this button, showing you all the important information and promotions that apply to your selected article. You only need one click to place the article in your shopping cart after selecting colour and size.

You can subscribe to the Tamaris newsletter and keep up-to-date with the Tamaris news, promotions and special offers at all times. You can subscribe and unsubscribe to the newsletter at any time under the tab "My account", menu item Newsletter.

You can contact our Customer Service to request order cancellation as long as you have not received an e-mail with confirmation of shipping. But if the process has progressed too far, you have a 14-day statutory cancellation right after receiving the products. Simply return the products to us if you wish to make use of this right.

  1. First you should select the items you want to purchase. Select the size and colour of your chosen articles and then click on the "To the shopping cart" button to add them to your virtual basket. Use the shopping cart initially to collect articles you would like to order or remember.
  2. Click on "Shopping cart" any time you like to view your selection or to edit your selected products. 
  3. Once your selection is final, click on the "To the checkout" button to start the order process. 
  4. It is up to you whether you wish to register as a customer (see "What benefits do I have by registering?") or to complete the order process without registering. 
  5. Now follow the instructions and select your invoice and delivery address, as well as your preferred shipping and payment methods.
  6. We will show you an overview of your order once more before you complete the order. You can correct any mistakes before finally placing the order.
  7. You commit to the order by clicking on the "Buy" button. By clicking on the button, you submit a binding request to conclude a purchase contract, which we will check and accept.

You can remove articles from your shopping cart at any time, as long as you have not already sent the order. Simply click on "Shopping cart" and remove the articles you no longer want.

Shipping and delivery

Tamaris Online Shop ships its products as parcels, which it places in the trust of its logistics partners DHL. Please bear in mind that you can only place orders to Croatia on tamaris.com/en-HR. We charge shipping costs of 30 HRK for each consignment. In most cases you will receive the consignment inside of four and five workdays.

You will automatically receive e-mail confirmation once you have sent your order. It contains all the details on your order, including the invoice and delivery addresses, the subtotals, discounts, shipping costs, total amount and information on the selected payment and shipping methods. This e-mail is our confirmation that we have received your order.

We pay a large proportion of the shipping costs on your behalf. This is why we only ask for a small contribution to the shipping costs for each order. It amounts to 30 HRK.

Our logistic partner DHL handles shipping. The delivery time is approximately five workdays. You can track the shipping status of your consignment at any time in the Tamaris Online Shop under "My account"/ "My orders".

You have 14 days in which you can send back articles after receiving your order. We kindly request that you observe the following instructions to ensure quick and smooth processing: Return the products to us unworn. The direct cost of returning the product to Tamaris are to be borne by you.

We will immediately reimburse the purchase price after receiving your returns, provided our check is positive. We will reimburse the amount using the same payment method that you selected to pay for your order. This means:

  • You will receive the amount credited to the bank account from which you transferred the money if you paid in advance. 
  • If you selected payment on account, we will deduct the value of articles you have returned from the invoice amount. You then settle the invoice, minus the value of items that you returned. The amount will be credited to your bank account if you have already paid the invoice.
  • We will arrange for the amount to be credited to your credit card account if you paid by credit card. Please bear in mind that you will not see this credited amount until you receive your next credit card statement, although the amount has already been transferred. We do not have any influence on the accounting cycles for your credit card statement (in this respect we request that you contact your bank).

If you are a registered user, you can track the current shipping status of your order under "My account"/ "My orders". Please bear in mind that the shipping tracker does not show your parcel immediately after receipt of your order.

We check and examine our products thoroughly. Nevertheless, there may be individual cases in which we do not satisfy the usual Tamaris quality. Please contact our customer service via e-mail or by phone. E-Mail: service.hr@tamaris.com ; Tel.: 00385-1-7776307 Fax: 00385-1-7776606

You will then receive a pre-paid returns label which allows free return shipping. Simply attach the returns label to the parcel and hand it in to a post office close to you.

Orders on tamaris.com/en-HR can only be shipped to Croatia. You will find other available Tamaris Online Shops by clicking on "Tamaris international" at the end of the page.
You are entitled to withdraw from the purchase contract inside of 14 days. You will find instructions on what to do under Cancellation policies.
At the moment, we cannot offer free returns in the Tamaris online shop. You have to bear the costs of the return delivery.

You will receive a notification card informing you that an attempt to deliver your parcel was made in the event that our logistics partner DHL did not find you at the designated address and was unable to leave the parcel with a neighbour. Your parcel will be deposited at a Post Office branch or a parcel collection point close to your address.

Experience has shown that reimbursements take up to five workdays (for transfers to a bank account) or up to ten days (for transfers to your credit card) after we have entered your return consignment in our system. Please bear in mind that you will not see this credited amount until you receive your next credit card statement, although the amount has already been transferred. We do not have any influence on the accounting cycles for your credit card statement. It may take up to 28 days for you to see the credit entry on your credit card statement.
Simply add alternative delivery addresses to your personal profile under "My addresses". Here you can review all of the currently saved delivery addresses or click on "Create new address" to add another delivery address. You can also state additional delivery addresses in the order process. They will then be saved automatically in "My account".
You will receive an e-mail from us confirming receipt as soon as the products you send back have arrived and are entered in our system.
We regret that we are currently unable to make any deliveries to a Packstation collection point or a post office in your country.
Express delivery is unfortunately not available in your country.

Return consignments

You can send us back a product at any time. Please contact our customer service via e-mail or by phone at: 00385-1-7776307. You will then receive a pre-paid returns label which allows free return shipping. Simply attach the returns label to the parcel and hand it in to a post office close to you.

You can send damaged articles back to us. Please state on your return slip if you´re returning the article for exchange because it is damaged. We will then send you a new, undamaged article. Of course, we can only send you a new article if we have the right size and colour in stock. We will inform you about this by e-mail.

Contact

You can reach our Customer Service by telephone or e-mail from 9 a.m. to 8 p.m. Monday-Friday. Call +385-1-7776307 if you need telephone support. Use the contact form template to send our Customer Service a message, which we will answer as quickly as possible.

Newsletter

We have integrated a field to subscribe the newsletter in the bottom section of the Tamaris Online Shop. You can also go to "My account" > "Newsletter" to subscribe the newsletter if you already have a customer account with the Tamaris Online Shop.
If you decide that you no longer wish to receive the Tamaris Newsletter, then simply unsubscribe at "My account" > "Newsletter" if you already have a customer account with the Tamaris Online Shop. Alternatively, you can use the unsubscribe link in the footer to each Tamaris Newsletter.
Yes. The Tamaris Newsletter keeps you up-to-date with new items, promotions and trends.

Payment Methods

We currently only offer payment via credit card.
Redeem your voucher or discount code directly in the shopping cart. Depending on the type of promotion, the relevant amount will be shown once you have entered your voucher code and then deducted from your order total, or the bonus product will be added to your shopping cart. Of course you can remove the voucher/discount code at any time before sending the order. You can then use it to shop at a later date.

Voucher codes

Redeem your voucher or discount code directly in the shopping cart. Depending on the type of promotion, the relevant amount will be shown once you have entered your voucher code and then deducted from your order total, or the bonus product will be added to your shopping cart. Of course you can remove the voucher/discount code at any time before sending the order. You can then use it to shop at a later date.
It is not permitted to sell or give vouchers to anyone else.
It is not possible to redeem a voucher for cash.
Voucher codes can only be redeemed for a limited period. The date by which the voucher code/promotion must be redeemed is stated. It cannot be changed.
There are no plans to allow combinations of voucher codes and/or promotions.
In most cases a voucher code can only be used on one occasion and by one customer. Only one voucher code can be redeemed per order.

System requirements

We are very aware of the responsibility involved in collecting and storing customer data. Rest assured that we are extremely careful with the trust you extend to us. The entire Tamaris Online Shop uses the SSL encryption system, which guarantees a high degree of security. You will notice that the address line in your browser shows HTTPS instead of HTTP. We also use MasterCard and VisaCard Verified Secure Codes to provide additional security for your data if you choose to make payment by credit card.
You will also need JavaScript for certain pages or multimedia content.
A cookie is a small piece of text sent to your browser by a website you visit. Cookies are used to make a website easier to use and more effective. For instance, they are needed in the shopping cart to make sure the technology works.
Most browsers will allow you to deactivate the use of cookies or to be informed when a cookie is placed.
The Tamaris Online Shop is compatible with at least the last two versions of the following browsers: Firefox, Google Chrome, Internet Explorer 11, Microsoft Edge and Apple Safari.